FAQ

(frequently asked questions)

How do I book a lesson?

The easiest way is to fill out our booking form. We will then call you to organise a trial lesson during one of your available time slots. This is a chance to meet your teacher and try out a new instrument. The trial is a one-off payment via PayPal and there is no obligation to continue!

What instruments do you cover?

We offer lessons in piano, strings, woodwind, brass and percussion, plus singing and music theory. Please visit our booking form to view a complete list of the instruments we offer.

Who will be my teacher?

We do our very best to pair you with the right teacher (depending on your age and ability). However if you are not satisfied we can find you an alternative teacher straight away.

Where and when will lessons take place?

In the comfort of your own home at a time that suits you. Alternatively, you can visit your teacher’s home if that is more convenient.

How frequent are lessons?

Weekly lessons are the norm, however this is something you can discuss with your teacher. In order to advance more quickly, lessons should ideally be regular and consistent, which is why we offer the flexibility of lessons every week of the year!

Do I need to have my own instrument?

Ideally yes. In order to progress and get the most out of your lessons, having your own instrument to practise on is vital. Your teacher can offer you advice on where to buy or hire instruments, or check out our Instrument Buying Guide.

Will I need to buy sheet music for my first lesson?

If you are a complete beginner, your teacher will be able to provide music for your first lesson. From then on your teacher will advise you on what sheet music to buy after assessing your musical interests and ability.

Do you support music exams?

Yes, our students have the option of taking exams with ABRSM, Trinity College London and/or Rockschool.

How do I pay for lessons?

Payment for lessons is via a monthly direct debit. The amount will vary depending on how many lessons you’ve had that month. When you join we require a deposit of four lessons, which will act as your notice period if you decide to leave.

What if I need to cancel a lesson?

We have a 5-day cancellation policy. You must notify your teacher directly at least 5 days in advance if you wish to cancel a lesson. This allows your teacher to reschedule their timetable. Similarly, the teacher must give you 5 days notice if they need to cancel a lesson.

Will I be charged for cancelling a lesson?

You will only be charged if you cancel less than 5 days before a lesson. Teachers are not obliged to make up that lesson, although they may be able to reschedule depending on their availability.

What happens if my teacher cancels a lesson?

If your teacher cancels a lesson they are expect to 1) reschedule the lesson at a time that suits you, or 2) arrange for a cover teacher. If neither option is possible, you will not be charged.

Who will my cover teacher be?

Your cover teacher will be as qualified and experienced as your regular teacher. All cover teachers are formally assessed and DBS/CRB checked.

What happens during the holidays?

Lessons continue as normal, so you can choose to keep having regular lessons or decide to take a few weeks off! Just remember to give your teacher at least 5 days notice. If your teacher has requested a few weeks off, you can either decide to put lessons on hold or to have a cover teacher for those weeks – it’s totally up to you!